Questions about our Service?

Please choose a topic from our FAQ list below.

If you have any further questions, please contact us through the link provided on every single article.

• I cannot log in. I have checked my login and password and both are correct?
• I have filled up the registration form but have not received the confirmation link?
• I have not logged in for the while and cannot remember my login details, what should I do?

• How can I add a picture to my profile?
• I cannot add a picture to my profile, what shall I do?
• How can I make my picture smaller?
• I have added my pictures / changed my profile and clicked
• Why has my photo been rejected by the moderator?

• I would like to change my login, how can I do that?
• I made a mistake in my date of birth, how can I change it?

• How can I report an abuse?
• How can I blacklist someone?
• I have been contacted by someone, but this profile is now blocked - why?

• How can I pay for Premium account?
• Are my card number, home address and telephone number details safe with you?
• How long does it take to activate Premium account in case of direct SWIFT transfer?
• I have made a money transfer directly from my bank account but my Premium membership has not been activated yet, why?
• Will my subscription be renewed automatically?
• How do I cancel my subscription?
• When are users informed that the payments are based on scheduled recurring billing?

• Am I allowed to provide contact details (e.g. phone number) in the correspondence with other users?
• Are Standard members allowed to send correspondence to other users?

• How can I delete my profile from PolishDating?